Posts Tagged ‘touch points’
design your business
design your business

A presentation on touch point orchestration, multi disciplinary design and the customer journey, I did for Syntens yesterday: Design your business View more presentations from Erik Roscam Abbing.

Jun 23, 2010 | Have your say »

Some first insights on service design
Some first insights on service design

Based on one of the tracks at the DMI academic conference in Paris this April, the latest issue of the Design Management Review (which is a special issue on service design) ,and an earlier hunch on the relevance of BDI to service design and vice versa, I will share with you some of the insights [...]

May 19, 2008 | 4 Comments »

contact me
creative commons licence
downloadable content
institutes and organisations
my blogroll
partners and friends I work with
brand driven innovation
about this blog
this is Erik Roscam Abbing's blog on topics relating to the synergy between branding, innovation and design. Erik is a consultant (www.zilverinnovation.com), teacher (www.io.tudelft.nl), and frequent speaker on the topic of Brand Driven Innovation. He is also the author of the book by the same title, to appear in autumn 2010 at www.avabooks.ch. For inquiries, contact erik at erik at zilverinnovation.com
Erik twitters:
Erik is reading
Image of Making Ideas Happen: Overcoming the Obstacles Between Vision and Reality
Image of Opposable Mind: Winning Through Integrative Thinking
Image of Managing as Designing
Image of Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
Image of The Design of Business: Why Design Thinking is the Next Competitive Advantage
Image of The Fundamentals of Design Management
Image of Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers (deluxe version)
my flickr pics
IMG_1380 IMG_1373 IMG_1372 IMG_1366 IMG_1355 IMG_1324 IMG_1322 IMG_1316
looking for something?