Posts Tagged ‘consumer journey’
Some first insights on service design
Some first insights on service design

Based on one of the tracks at the DMI academic conference in Paris this April, the latest issue of the Design Management Review (which is a special issue on service design) ,and an earlier hunch on the relevance of BDI to service design and vice versa, I will share with you some of the insights [...]

May 19, 2008 | 4 Comments »

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this is Erik Roscam Abbing's blog on topics relating to the synergy between branding, innovation and design. Erik is a consultant (www.zilverinnovation.com), teacher (www.io.tudelft.nl), and frequent speaker on the topic of Brand Driven Innovation. He is also the author of the book by the same title, to appear in autumn 2010 at www.avabooks.ch. For inquiries, contact erik at erik at zilverinnovation.com
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estroeestroe: @roscamabbing leuk! Ik had wel tips kunnen geven met mijn arbeidsverleden :-)
5 hours ago from Echofon
michielscheffermichielscheffer: @roscamabbing Ben jij betrokken bij NIO2. Zie ik je later deze maand? Michiel Scheffer, Lector Saxion
9 hours ago from TweetDeck
roscamabbingroscamabbing: We had a great time at the designcouncil with the #DMILondon crowd. http://twitpic.com/2mht9t
9 hours ago from Echofon
ifennifenn: @alicenwondrlnd @roscamabbing @iterations The IA Institute has a email discussion list for managers...
12 hours ago from Twitter for iPhone
AliceNWondrlndAliceNWondrlnd: @roscamabbing @iterations Good idea :) +set up mentorship programme for new Design Managers -> encourage & build the skills being discussed
12 hours ago from TweetDeck
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Erik is reading
Image of Making Ideas Happen: Overcoming the Obstacles Between Vision and Reality
Image of Opposable Mind: Winning Through Integrative Thinking
Image of Managing as Designing
Image of Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
Image of The Design of Business: Why Design Thinking is the Next Competitive Advantage
Image of The Fundamentals of Design Management
Image of Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers (deluxe version)
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